Shipping policy
Every Blanc Space product is printed and packed to order at our facility in Dumfries, Scotland, and shipped from the United Kingdom with tracking. We use Royal Mail, UPS, FedEx, USPS and other trusted carriers depending on the destination and service.
No hidden fees on UK, EU and US orders. Import duties and taxes on orders delivered to the United Kingdom, the European Union and the United States are paid by us. You will not be charged anything further on delivery. Orders to other countries (including Norway, Iceland and Switzerland) may attract import duties or handling fees charged by your local customs authority; these are set by that authority, are outside our control, and are your responsibility. If you are unsure, check with your local customs office before ordering.
Dispatch
- Orders are printed and dispatched Monday to Friday, excluding UK public holidays.
- Same-day dispatch cut-off is 7:00am UK time. Orders placed after the cut-off, at a weekend or on a public holiday are dispatched on the next working day.
- Delivery times shown below are transit times only. They start when your order is dispatched, not when you place it.
- Transit is counted in delivery days (carriers deliver on Saturdays); dispatch is counted in working days.
- The estimated delivery dates shown on the product page, in the basket and in your confirmation email already include dispatch time and are the dates we are working to.
🇬🇧 United Kingdom — free over £40
| Service | Delivery time | Price | Over £40 |
|---|---|---|---|
| Standard Delivery | 3–5 working days | £3.49 | Free |
| Tracked Delivery | 2–3 working days | £3.99 | £2.99 |
| Express Delivery | 1–2 working days | £4.49 | £3.99 |
🇺🇸 United States — free over $50
| Service | Delivery time | Price | Over $50 |
|---|---|---|---|
| Standard Shipping | 6–10 business days | From $5.99 | Free |
| Tracked Shipping | 4–9 business days | From $8.99 | From $2.99 |
Deliveries to Alaska, Hawaii and other non-mainland US addresses typically take 8–15 business days.
🇪🇺 Europe — free over €50
| Service | Delivery time | Price | Over €50 |
|---|---|---|---|
| Standard Shipping | 6–10 working days | €4.99 | Free |
| Tracked Shipping | 4–8 working days | €5.99 | €3.99 |
🌍 Rest of world
| Service | Delivery time | Price |
|---|---|---|
| Tracked Shipping | 6–20 working days | £8.99 |
We ship to most countries. A small number are restricted for carrier or customs reasons; the checkout will tell you if we cannot ship to your address. We do not currently deliver to PO Boxes or military (APO/FPO) addresses.
Tracking your order
We email you tracking as soon as your order is dispatched. You can follow it at any time at blancspace.com/pages/track using your order number and email address, or from your account.
Tracking can take up to 48 hours to show its first movement after dispatch. A tracking page that has not updated does not mean a parcel is lost — parcels often travel further than they scan.
Delays, lost and missing parcels
If your order has not arrived by the end of its estimated window, contact us at help@blancspace.com or on live chat with your order number and we will chase it.
- Marked delivered but not received: tell us and we will check the carrier's record, including any delivery photograph or GPS point, and send it to you. Royal Mail occasionally scans a parcel as delivered a day or so before it lands, so we allow two working days from the scan before treating it as lost. Once that has passed, or where the carrier's own proof does not match your address, we replace the order free of charge.
- Lost in transit: where a carrier confirms a parcel is lost, or it has clearly gone astray, we replace it free of charge. We do not ask you to contact the carrier yourself.
- Damaged on arrival: send us a photo and we will replace it. Nothing needs to be sent back.
- Incorrect address supplied at checkout: where a parcel is delivered to the address you gave us and that address was wrong, the order has been delivered as instructed and a free replacement is not automatic. Tell us as soon as you spot a mistake and before dispatch and we will do everything we can to correct it.
- Returned to sender: where a parcel comes back to us because of an address problem, a missed delivery or uncollected customs charges, we will contact you to confirm the correct address and re-send it. A second return to the same address is refunded rather than re-sent.
Shipping protection
Shipping protection is an optional add-on you can switch on or off in your basket before you pay. It appears on your order as a line called Shipping Protection.
- What it does: if your order is lost or damaged in transit, we send a free replacement with every cost covered, without the usual carrier waiting periods.
- Without it we still put things right when a parcel is lost, late or damaged — under the ordinary process set out above and on its usual terms.
- Changed your mind? If it was added and you would rather not have it, tell us and we refund the charge straight away. The one exception is that once the protection has paid for a replacement on that order, it has done its job and the charge is not refunded.
- Shipping protection is a service rather than a product, so it is not returnable through the returns portal.
Pre-orders and backorders
Some products are sold as a pre-order or on backorder when the blank case is temporarily out of stock. These are clearly labelled on the product page, in your basket and in your order confirmation, with the date they ship from. See Pre-orders, Backorders & Cancellations for how they work and how to cancel one.
Changing your delivery address
If your order has not been dispatched, message us straight away with the correct address and we will do our best to change it. We cannot guarantee a change before dispatch, because orders go into production quickly. If it has already been dispatched, contact the carrier directly — they can often redirect a parcel in transit.
Returns
How to send something back, and who pays the postage, is set out in our Returns & Refunds Policy. Original delivery charges are not refunded, except where a whole order is cancelled under the statutory 14-day right.
Need help?
Email help@blancspace.com or use live chat on the site. Case Chimp Ltd, trading as Blanc Space, Main Road, Locharbriggs, Dumfries, DG1 1RY, United Kingdom.