Changed your mind? No drama.

You have 60 days from delivery to return any product for a refund or store credit. Items need to be unused and in their original packaging — opened is completely fine, as long as everything is still in new condition. Personalised cases follow the same policy.

Head to our returns portal, enter your order number and email address, select the items you'd like to send back, and choose a refund or store credit. The portal gives you everything you need to post it — no need to contact us first.

We process refunds within 2 business days of your return arriving at our warehouse. It then takes 1–3 working days to appear back in your account, depending on your bank.

We don't do exchanges — but the workaround is quicker anyway. Return your current item through the portal for a refund or store credit, and place a new order for the one you want whenever you're ready. You don't need to wait for the return to arrive before ordering.

Items bought in a multi-buy promotion are linked as one offer, so returns work slightly differently. To get a full refund you need to return every item from the promotion — the ones you paid for and the free ones. The discount was based on keeping the full bundle, so partial returns don't qualify for a refund. If you'd like to keep some of the items, chat to us first and we'll find the fairest option.

Every case comes with a 12-month warranty. If something's wrong with the print or the case itself, message us with a photo and your order number and we'll replace it — no need to use the returns portal.