Cancellation policy
This policy covers pre-orders, backorders and order cancellations. Returns and refunds on delivered orders are covered by our Returns & Refunds Policy; faults are covered by our Warranty Policy.
Cancelling an order
Cases are printed to order and go into production quickly, so cancel as early as you can.
- While your order shows as unfulfilled, you can cancel it yourself from your account or from the order status link in your confirmation email. You are refunded in full to your original payment method.
- If you cancel within a few minutes of ordering, the payment may not have been taken at all. Any pending charge you can see will normally disappear from your statement within 24 hours.
- Once an order has been fulfilled it cannot be cancelled. Wait for it to arrive and return it through the returns portal within 60 days.
- To change something rather than cancel, the quickest route is to cancel and reorder. If that is not possible, message us immediately — we will try, but we cannot guarantee a change once production has started.
Orders are held briefly after payment before they are sent to production, so if you spot a mistake straight away, contact us and we can usually still catch it.
Pre-orders and backorders
Our cases are printed onto blank cases held in stock. When a particular blank — a phone model, case type and colour combination — is temporarily out of stock but a new delivery is booked, we let you order it in advance rather than taking the design off sale.
These are shown as either:
- Pre-order — labelled "Pre-order" on the product page, the basket and your order confirmation, with the date the item ships from and an estimated delivery window; or
- In stock, ships from a stated date — where the new stock is only days away.
How they work:
- Payment is taken in full at checkout, as with any other order. We do not take deposits.
- The ships-from date and estimated delivery window are shown before you pay, on the product page and in the basket, and repeated in your order confirmation email. By placing the order you accept that date.
- Orders are never split. If your order contains both in-stock and pre-order items, the whole order ships together once the pre-order item is ready, unless we agree otherwise with you.
- Ships-from dates are estimates based on a confirmed incoming delivery. They are not guaranteed, because they depend on our suppliers and on shipping. If a date moves materially we will email you, and you can cancel for a full refund.
- You can cancel a pre-order or backorder at any time before it is dispatched, for a full refund to your original payment method. Message us, or cancel it yourself if the order still shows as unfulfilled.
- If we cannot fulfil a pre-order at all, we will tell you and refund you in full. We may offer an alternative first, but you are never obliged to take it.
- Once delivered, a pre-order is treated like any other order for returns and warranty purposes. The 60-day returns window runs from delivery.
Where you would rather not wait, the product page will usually offer a similar in-stock alternative.
Subscriptions
We do not currently sell subscription products. If we introduce them, this policy will be updated before they go on sale and the terms will be shown at checkout.
Try before you buy
We do not currently offer try before you buy.
Your legal rights
Nothing in this policy affects your statutory rights. In the United Kingdom, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel most online orders within 14 days of receiving them, and where goods have not yet been delivered you may cancel at any time up to that point. Consumers in the European Union have an equivalent 14-day right of withdrawal. Those rights do not apply to goods made to your specifications or clearly personalised.
Contact
Case Chimp Ltd, trading as Blanc Space
Main Road, Locharbriggs, Dumfries, DG1 1RY, United Kingdom
Company number SC496053 · VAT number GB311060274
help@blancspace.com