Returns & exchanges

You have 60 days from delivery to return any product for a refund or store credit, or to exchange it for a different phone model or design. Items need to be unused and in their original packaging — opened is completely fine, as long as everything is still in new condition. Personalised cases are made just for you, so they're final sale — but you can exchange it for the same personalisation on another phone model or case type at half price, and keep the one you have.

Full terms: Returns & Refunds Policy.

Enter your order number and the email you ordered with above, tick the items, and choose an exchange for a different phone model or a different design, store credit or a refund. You see exactly what comes back before you confirm. The last page gives you our address and a printable address label with the packing slip (emailed to you too). Write your order number on the envelope and post it back from any Post Office. Outside the UK you keep the case and exchange it for half the price of the new one plus postage, take 50% of what you paid as store credit, or post it back with a tracked service for a refund.

Yes — you post it back to us and cover the postage, and nothing is taken off your refund. Take it to any Post Office and keep the receipt: it's your free proof of postage, and a return that hasn't reached us after 15 working days is refunded in full against it.

We process returns within 5 working days of the parcel arriving at our warehouse — usually much sooner. A refund then takes 1–3 working days to show, depending on your bank; store credit is emailed the moment the return is processed.

Different phone model, same design: yes — pick the case in the portal, choose the phone you need, and the new one is made in the same design, case type and colour as soon as the old one reaches us (if the new model costs more, you pay just the difference). Different design: choose “Exchange for a different design”, post the case back, and once it reaches us we email you a voucher worth its price to spend on any case within 60 days (a dearer case costs just the difference).

Cases bought in a Buy 1 Get 1 Free offer are priced together, so the refund is worked out on what you keep. Return both cases for the full refund. Return just one and you're keeping one case for the price you paid, so there's nothing to refund — the portal shows you this before you confirm, and nothing is created. Picked the wrong phone model? Chat to us first: we can usually send the right one at half price instead.

Every product comes with a 12-month warranty against manufacturing and printing faults, running from your order date. If something's wrong with the print or the case itself, message us with a photo and your order number and we'll replace it — no need to use the returns portal and nothing to send back. What's covered and what isn't: Warranty Policy.