FAQ & Contact

We email you tracking details the moment your order ships — if you paid with Apple Pay or PayPal, check the email address linked to that account. You can also see live tracking on your order status page.

Typical delivery times once shipped: UK 1–5 working days depending on the service you choose, US 4–10 business days, Europe 4–10 working days, rest of world 6–20 working days. Full details are on our shipping page.

If your order hasn't arrived within its estimated window, chat with us and we'll track it down.

You can cancel any order within 6 hours of placing it, as long as it hasn't shipped — use the order status link in your confirmation email or log into your account. Cancel within 10 minutes and the payment may not even process; any pending charge disappears within 24 hours.

Need to change something? The quickest way is to cancel and reorder with the changes you want. Once an order has shipped or the 6 hours have passed we can't cancel it, but our 60-day returns have you covered.

Spotted a typo? If your order hasn't shipped yet, message us on chat straight away with the correct address — or cancel and reorder. We can't guarantee changes before dispatch, so the sooner the better. If it's already shipped, contact the courier directly; they can often redirect it.

Easy fix. Chat with us and tell us both the email you used and the correct one — we'll update it right away and send a confirmation to the right address.

Order before 7am UK time Monday–Friday and we dispatch the same day; otherwise your order ships the next working day. After dispatch: UK 3–5 working days standard, 2–3 tracked or 1–2 express; US 6–10 business days standard or 4–9 tracked; Europe 6–10 working days standard or 4–8 tracked; rest of world 6–20 working days tracked. You'll get tracking as soon as your order ships.

Shipping is free over £40 in the UK, $50 in the US and €50 in Europe — full details on our shipping page.

Almost everywhere — we ship worldwide, with free shipping on qualifying orders. A few countries have restrictions; see our shipping page for country details and free-shipping thresholds. Every case is made and shipped from our UK facilities.

For the UK, USA and the EU: no — we pay the import duties and taxes, and the price you see includes them. Some other countries (including Norway, Iceland and Switzerland) may charge import duties collected by local customs; those are set by your customs authority and are your responsibility. If you're unsure, check with them before ordering.

Not at the moment — please use a residential or commercial address instead. We're working on expanding these options.

60 days, no drama. Return most products within 60 days of delivery for a refund, store credit worth 20% more, or an exchange for a different phone model. Items need to be unused and in their original packaging; opened is fine as long as everything is still in new condition. Start it yourself in the returns portal — you'll see exactly what comes back before you confirm. You cover the return postage and nothing is deducted from your refund. Personalised cases are made just for you, so they're final sale — but you can swap one for another model at half price.

Full terms: Returns & Refunds Policy.

We process returns within 5 working days of your parcel arriving at our warehouse — usually much sooner. A refund then takes 1–3 working days to appear, depending on your bank. Store credit lands the moment the return is processed. We'll email you at every step.

Yes. Pick the exchange option in the returns portal and choose the phone you need — we make the same design, case type and colour in the new model, and you only pay the difference if the new model costs more. Want a different design instead? Return it for store credit, which is worth 20% more than a refund, and shop for whatever you like. Personalised case? Keep the one you have and we'll make the same personalisation in another model for half price.

First, check the case model in your order confirmation, then your phone's model under Settings → General → About. Ordered the wrong one? Exchange it for the right model in the returns portal — 60 days, no questions. If we sent the wrong case, chat with us with a photo of the case and a screenshot of your About page and we'll fix it immediately.

Impact Pro has built-in magnets, so it snaps straight onto MagSafe chargers and accessories. All three cases — Impact Air, Impact and Impact Pro — work with wireless charging; the Pro just adds the magnetic lock.

A hybrid of impact-resistant TPU and tough PC plastic, made with over 50% recycled materials and printed to order with eco-certified inks. Drop protection by case: Impact Air 4.6ft+, Impact 7.2ft+ and Impact Pro 9.2ft+ (MIL-STD certified). Every case comes with a 12-month warranty against manufacturing and printing faults.

Wipe it with a damp cloth — no harsh chemicals needed. Keep it out of prolonged direct sunlight (car dashboards are the classic one) so the colours stay vibrant, and pop your phone out from a corner rather than stretching the sides.

Clear cases: all clear TPU gradually yellows with UV light and the oils from your hands — it's a property of the material, not a fault. Wiping it regularly slows it down; a case with black or coloured edges avoids it entirely. See our Warranty Policy.

Yes — every Blanc Space case supports wireless charging with the case on. Only Impact Pro adds MagSafe magnets, but none of them need removing to charge.

Buy 1 Get 1 Free on all cases — every second case in your cart is free, applied automatically (2 cases: cheapest free; 4 cases: two free, and so on). Only one discount can be active at a time, so codes won't stack on top of it. Current codes live on our discount codes page.

The usual suspects: the Buy 1 Get 1 Free offer is already active in your cart (codes won't stack), the code has expired, or it has a minimum spend. Still stuck? Chat with us with the code and your cart details and we'll sort it out.

Not currently — our focus is getting your order out fast and flawless. Orders arrive in our recyclable packaging, which is designed to feel like a gift anyway.

Every product comes with a 12-month warranty against manufacturing and printing faults, running from the date of your order. To claim, message us with your order number and clear photos of the issue — you never need to send the item back. Within 60 days the replacement and postage are free; after that the replacement is free and you cover the postage. It doesn't cover accidental damage, normal wear and tear, or yellowing of clear cases after the first 60 days.

Full terms: Warranty Policy.

We'll fix this. Message us on chat with clear photos of the damage and your order number, and we'll arrange a replacement or refund right away. Shipping damage is rare, but when it happens we take full responsibility.

Chat with us with your order number and we'll investigate straight away — and send anything missing immediately.

Yes — whether you're a creator, store or brand, we print custom and branded cases in bulk. Head to our wholesale enquiries page and tell us what you have in mind.

We partner with creators and style-obsessed people who genuinely love our cases. Apply through our influencer programme page, or via the Affiliates link in the footer.

Every product page shows its own reviews, our reviews page has the full collection — over 13,000 and counting — and we're rated Excellent on Trustpilot if you want fully independent opinions.